One resource provides information previously scattered among several locations. Information can be contained within the Knowledge xPERT or linked to locations outside of the tool. Links can be to online documents, discussion forums, SMEs email addresses, or any other online resource.

The Knowledge xPERT contains a summary of linked resources, providing the context that turns information into knowledge.

Knowledge xPERTs are designed with the end-user in mind. A consistent set of categories is used throughout, and this structure is tested with real people – not experts – to ensure that naïve users can find resources without training. A guiding principle of a Knowledge xPERT is that knowledge should be located within three mouse clicks – not hidden within a host of hierarchical web pages.

New icons indicate where there is new information in the Knowledge xPERT, while a subscription option lets users receive instant notifications of content changes so they are always on top of important knowledge.

Your xPERT is email enabled, to to instantly notify appropriate people of updates and changes, and can even integrate with workstations to direct users to new information which should be checked before engaging in transactions. You can keep the Knowledge xPERT behind a firewall, or host it on our secure servers allowing users to link to the xPERT from any location.

Finding information is only the beginning. Each information nugget can be associated with a subject matter expert so that employees needing information know where to turn.

Nuggets can also be linked to communities of practice hosted with xPERT Community, so that users can discuss how to apply knowledge in specific situations, and new knowledge can be created.

Those discovering useful information can easily share the discovery with others who will benefit by using the tell-a-friend feature.

• A Comment feature allows reviewers to attach comments tp a knowledge nugget at any time.
• When a nugget is about to expire, the content manager will be notified by email, and if the nugget is not reviewed by its expiration date, the system administrator can be notified and/or the nugget can automatically be retracted from public view.
• A rich set of tools makes it simple to keep content fresh, so content managers can create fully formatted text without knowing HTML.
• A staging process allows for content managers to update content that will not be published until it is signed off by a senior manager.
• An archiving feature allows you to keep historical content to meet legal compliance requirements.

Tracking and reporting features allow you to review the patterns of utilization of entire Knowledge xPERTs specific knowledge nuggets, or to track the utilization patterns of specific users or members of selected business units.

Your subject matter experts feel ownership because they lead the way on knowledge transfer, while employees buy in because they control what they need to know and when, without having to rely on the judgment or schedules of trainers.

You can also integrate your Knowledge xPERT into blended eLearning programs with scavenger hunts that are built into xPERT eCampus.

We can build it for you. CArch’s expertise in instructional design and knowledge architecture will assure that your xPERT contents are properly organized for greatest ease of use and maximum productivity. Our content developers are experts at integrating disparate sources of information, and creating documentation from the tacit knowledge that subject matter experts have never written down. We can maintain it for you. We can coordinate periodic reviews of your information to ensure that it is current, minimizing the time required of your subject matter experts, and ensuring that keeping knowledge fresh doesn’t “fall between the cracks.”

We can host it for you. If you prefer a single solution, we can also host your Knowledge xPERT on our secure servers, so that you do not need to put additional strains on your IT organization.